Free UPS Lost Package Guide

Got a lost or missing package from UPS? Here’s your step by step guide for navigating their system.

Before starting a claim, make sure you have looked around for the package. Drivers try to leave your package hidden for safety reasons, so your package could be hiding somewhere just out of plain sight. Drivers have been known to leave packages behind walls or frames, or even in your bushes. If after looking you still can’t find your package, UPS recommends contacting the sender. UPS says this because “you may not have all the shipment information needed for a thorough investigation and, if the package cannot be located, we will settle the claim with the sender.” This could save you work by not having to file the claim yourself, so contact the sender of the lost or stolen item directly and have them deal with UPS. If you are the sender or your sender will not work with your or UPS directly, follow the instructions below:

Before going any further: UPS requires you to wait 24 hours from the original delivery date before filing a claim. So you don’t hit a dead end early on, make sure it has been 24 hours past the original delivery date before continuing our free UPS lost package guide. If it has been more than 24 hours, continue for the step by step guide!


Free UPS Lost Package Guide

Gather all records of purchase including;

Receipts, Tracking numbers, Shipping Details, Description of envelop or box and Contact the seller/ sender to review their resend and refund policy.
If your UPS package was sent by Amazon, Ebay, or others contact them first. They “may” replace it.

File a Claim:

After 24 hours have passed, you can now file a claim and we will walk you through this process. First, click on this link to open the claims page in a new tab, and then return to the guide.

It should open you to this screen (minus the boxes of our commentary):Free UPS Lost Package Guide

Enter your package’s tracking number, indicate whether you are the shipper or not and list the type of issue you are contacting them about. If you found this page, you are likely going to select “The package is lost”. Click continue on the bottom left to move to the next step.

Once on the next page, attach any supporting documentation for your claim (tracking numbers, receipts, shipping details and a description of the box). Then submit your claim. If you have trouble with this step, please email us at with the subject line “Help with UPS Claim” and we will walk through the claims process with you FREE of charge to help you find resolution.

What’s Next?

Once the claim has been submitted, 1 of 2 things will happen:

  1. If UPS is unable to locate the missing package, a Damage/Loss Notification claim letter will be emailed, faxed or mailed to the shipper; UPS will not send claim letters to a receiver
  2. If UPS locates the package, the claim will not be approved, delivery information will be sent to the shipper of record, and the reporting process will end

UPS will then communicate with the shipper/seller of the package to determine the value of the contents in the lost package. If a claim has been approved, the payment will be processed. UPS will pay the lesser of purchase or replacement costs, up to the declared value. Typically, claim checks are mailed to the shipper’s billing address on file three to five business days after UPS receives the required documentation.

What if their records say your package was delivered?

If the UPS has checked their facilities, vehicles and have a record that your package was delivered, they may not be liable for your refund. At this point, you are a victim of mail or package theft, which is one of the fastest growing crimes in the U.S. You are not alone according to a report by Parks Associates 11 million Americans have had a package stolen and more than 33% of Americans are concerned about their packages being stolen.

NOTE: While neither of these options will help you get your package back; they can help law enforcement better understand and map crime rates in your area. If you paid for third party package insurance, or your homeowner’s insurance covers it, they will require one of the previous reports you already completed and a police report to file a claim.

We hope this made the process easier for you! If you felt our Free UPS Lost Package Guide was helpful, feel free to share it with friends who have had to deal with the same headache of filing a lost package claim.

Want to get more info about how to protect your packages from theft? 

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Why is Package Theft trending?

Are you and your friends ordering more products online this year than last year? More and more packages are arriving… and more are being stolen.

Every year more packages are delivered than the previous year as all of us “love” the convenience of online shopping. This trend is not slowing down. “Our goal is to provide an affordable solution that gives you the peace of mind you want regarding home deliveries,” says Mike Grabham, founder of Package Guard, Inc. A serial entrepreneur, he was a victim of package theft – packages that were purchased to provide cold weather clothing and gear for the homeless. “I learned first hand what a pain it is to lose a package, find and submit claim forms, and waste a lot of time going back and forth with the seller. It was not a great experience.” So he created Package Guard.

package protectionWith the dramatic increase in valuable items delivered, package theft has increased along with deliveries. This is a crime of opportunity. Anyone can commit package theft and with almost no risk of getting caught until “after” the crime and it attracts all kinds of opportunistic and unskilled thieves which isn’t great for neighborhoods, communities, and those who expect others to respect their property and the law. People are getting important, sometimes life critical items stolen, like this story about a mother getting her baby’s special formula stolen which had run out the day before. There are hundreds of stories similar to this about losing things that are irreplaceable or time sensitive. Package Guard helps combat this problem.

Free UPS lost package guideWith more deliveries this year than ever before, smart technology like Package Guard ensuring those precious gifts make it into the right hands.” watch on NBC Nightly News on Nov 28, 2016

Package Guard is a device that can be attached to your porch and sends guaranteed real-time alerts to you and your Safe Circle (an invite-only circle of neighbors or friends who can pick up a package for you) when a package arrives. It has a smartphone app that your Safe Circle can use to pick up a package without setting off the internal alarm. It retails for $89.

Free Amazon Lost Package Guide

“Along with the real time alerts you have the help of your neighbors through the Safe Circle and the easy to use app that keeps all your information of past deliveries and current package arrivals. These features with the optional yard sign and internal alarm gives you peace of mind of knowing your package will be there when you get home,” says Grabham.

UPS lost package claim guideGiven its origin, Package Guard, Inc gives $1 for every device that is sold to the nonprofit Survive the Streets. Grabham says, “Our hope is we can help the homeless by protecting your home from package thieves $1 at a time. It is great way to help the less fortunate.” Mike Grabham and Patti Dunn have managed the nonprofit for the last 18 years. “Every Thanksgiving we help hundreds of people living in shelters, it truly is one of the best days for us every year,” says Patti.

We’re working to give consumers peace of mind so they come home to what you expect – their package on their front porch. It’s a problem 11 million Americans have experienced and we’re making a community-focused product to put a dent in the problem.

Get “Package Peace of Mind” and keep your
convenience of online shopping.

Get more details here.

package guard protects packages

When you buy a Package Guard we donate $1 to Survive the Streets